MonuMem records meetings, transcribes them, identifies who spoke, and generates notes. This policy explains what we collect, why, and how long we keep it. It covers the MonuMem web application, the Chrome extension, and the API.
To separate one speaker from another, MonuMem analyses voice characteristics within a recording. This lets the transcript show that one person said one thing and someone else said another.
MonuMem does not currently store persistent voice identifiers. Analysis is used to label speakers within a single meeting and is not retained to recognise anyone in future meetings.
If we introduce persistent voice recognition, we will update this policy before doing so, and a voice identifier will only be created for someone with their permission.
To transcribe meetings, attribute speech to speakers, generate notes, let you search across your meetings, process payment, secure the service, and provide support.
We do not use your meetings, transcripts or notes to train or improve MonuMem's own models or prompts. Your content is processed to deliver the service to you, and for nothing else.
We do not sell personal information.
We use the following providers, each receiving only what their function requires:
| Provider | Purpose |
|---|---|
| Supabase | Authentication and database hosting |
| Fly.io | Application hosting |
| Cloudflare | Network, DNS and site delivery |
| AssemblyAI | Speech-to-text transcription |
| Pyannote | Speaker separation |
| OpenRouter | Access to large language models for notes and chat, routed to upstream model providers on our behalf |
| Stripe | Payment processing |
| Nango | Third-party integration authentication |
| Sign-in | |
| Resend | Transactional email, such as sign-in codes |
Meetings, transcripts and notes are kept until you delete them. Organisations can set a shorter retention period — 30, 60, 90, 180 or 365 days — which applies to recorded audio and transcripts together. Where no period is set, content is kept until deleted.
Audit logs are kept for 365 days.
You can delete individual meetings at any time, or delete your account from within the application. Deleting your account removes your profile, meetings, transcripts, notes, speaker records, integrations and API keys.
We keep a non-personal record that a deletion occurred, as proof the request was honoured. It contains no personal information.
MonuMem records conversations. Laws on recording differ by place, and some require the consent of everyone taking part. You are responsible for obtaining any consent the law requires from everyone in a meeting you record. MonuMem provides features to help you do that; it does not determine what the law requires of you.
Data is encrypted in transit. Access to production systems is restricted. Multi-factor authentication is required on every MonuMem account.
MonuMem is not intended for anyone under 16, and we do not knowingly collect their data.
We will post changes on this page and update the version above. Where changes are material we will notify you in the application.
Privacy questions and requests: privacy@monumem.com